Customer care

We are here to assist you before, during and after every order

We respond to enquiries about orders, sizing, care, availability and made-to-order diamonds with attentive, clear and considered service.

Every AVA & SSILAQUÉ piece carries a lifetime warranty against manufacturing defects.

Genuine assistance

We ensure every enquiry receives a helpful, clear and attentive response from the very first message.

We assist with order tracking, sizing, care, availability and requests concerning special pieces or made-to-order diamonds.

Orders

We clarify lead times, confirmations and any questions relating to your purchase.

Sizing and pieces

We can guide you through sizing, materials and categories.

Warranty

The warranty covers manufacturing defects, but not natural wear or misuse.

Specialist guidance

We also provide private consultations for personalised services.